Support Page
for digital financial services provided by SoftTec LLC
Contact Support
For technical assistance, account issues, payment questions, or complaints, contact us by email: hello@softtec-apps.com
Response Time
Standard response window: within 1-3 business days.
Priority incidents: security or payment blocking issues are handled as soon as reasonably possible.
How to Submit a Request
Please include the following details so we can resolve your request faster:
- Registered phone number (or masked number)
- Registered email address
- Short issue summary and date/time of event
- Screenshots (if relevant)
Data Rights Requests
If you want to request access, correction, deletion, restriction, or another data-right action under applicable law, send your request to hello@softtec-apps.com with the subject line "Data Rights Request".
Regulatory and Complaint Escalation
If your issue concerns loan servicing quality, repayment handling, or legal compliance, include "Formal Complaint" in the subject line. We will route your request to the responsible team for review and response.
Important Notice
This support page provides assistance and communication channels. Loan approvals, rates, and final conditions are determined by eligibility checks, applicable regulations, and signed contractual documentation.
Last Updated: March 09, 2026